Play safely, enjoy responsibly
bajimat believes that online gaming is enjoyable only when it is controlled, informed, and kept within set limits. On this page you will find all the tools for setting limits, warning signs, and ways to get support.
Why responsible gaming matters
The minimum age to open an account on the bajimat platform and take part in any game or betting activity is 21 years. This is not just a policy rule — it is our commitment to the mental and financial protection of every user. Minors are strictly prohibited from creating accounts and participating in games.
Our Terms and Conditions clearly state that every member should play with their own financial capacity and time in mind. Gaming is a form of entertainment — it should not be treated as a source of income.
Casino and betting games naturally carry some risk. There is a possibility of losing money on every bet. So never deposit beyond your set budget, and do not keep playing in the hope of recovering lost money. If you feel that gaming is getting out of control, use the tools below or seek support.
Under bajimat's Privacy Policy, your personal information and gaming history are kept fully secure. If you request self-exclusion or set limits, that information is kept confidential and acted on promptly.
Limit-setting tools
bajimat provides several practical tools that let you decide how much you play and how much you deposit. These tools are easy to use and can be activated or changed at any time via 24/7 live chat.
Deposit Limit
Set a maximum on daily, weekly, or monthly deposits. Once a limit is set, no further deposits can be made within that cycle.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, a warning will appear automatically or the session will end.
Self-Exclusion
If you want to close your account for a set period or permanently, request self-exclusion. During this time, logging in or playing on the account will be completely disabled.
Loss Limit
Set in advance the maximum amount you are willing to lose in a given cycle. Once that amount is reached, no further bets can be placed.
Break Option
If you want to take a break for a few days, use the "Cooldown Period." During this time no bets or deposits can be made, but your balance remains safe.
Reality Check
View a summary of your time and spending on screen at set intervals. These regular reminders help you make informed decisions.
How to activate self-exclusion
To activate self-exclusion, contact bajimat's 24/7 live chat or write to the support email. After receiving the request, the account will be deactivated as quickly as possible. No promotional messages will be sent during this period.
Even after the exclusion period ends, the account does not reactivate automatically — you will need to make a conscious request to reactivate it.
Warning signs
Gaming problems do not appear suddenly — signs develop gradually. If you notice any of the following in yourself or someone close to you, seek help right away.
Spending beyond budget
Using household or emergency funds for gaming, taking loans or borrowing money to play.
Chasing losses
Placing repeated bets to recover lost money and increasing the bet amount each time.
Stress and anxiety
Feeling restless or anxious when unable to play, becoming irritable.
Hiding and lying
Hiding gaming habits from family or friends, being dishonest about the amount spent.
Where to find support
Acknowledging the problem is the first step toward a solution. In addition to bajimat's own support team, family members and professional counsellors can help. Our FAQ section has more detailed questions and answers on responsible gaming.
bajimat Live Chat
Support is available in Bengali and English 24 hours a day, 7 days a week. For setting limits, self-exclusion, or any other issue, get immediate help through live chat.
Email Support
You can also contact us by email on responsible gaming matters. Email address: [email protected] — all messages are replied to in Bengali and full confidentiality is maintained.
Family and close ones
Talk openly with a family member or trusted friend. Asking them for help is not a weakness — it is a brave step.
Professional mental health counselling
Mental health services in Bangladesh are becoming more accessible. The National Mental Health Hospital and various non-government organisations offer free counselling on addiction. Contact a nearby hospital or clinic.
Voluntary support groups
In many cities and online there are support groups for recovery from gaming addiction where people in the same situation help one another. Peer support often plays a significant role alongside professional counselling.
bajimat's commitment
bajimat believes that gaming should be an enjoyable experience — it should never become a source of stress, anxiety, or financial difficulty. With this in mind, we are committed to creating a safe, transparent, and responsible environment for every user.
Our support team is proficient in Bengali and fully prepared to discuss gaming concerns. Feel free to reach out via live chat or email for any request or concern.
To learn more about all the platform's policies, visit our About Us page, where bajimat's values and operations are discussed in detail.
- Accounts open only to users aged 21 and above
- Age verification process kept active
- Self-exclusion requests acted on promptly
- All limit-setting tools kept available at all times
- No promotional messages sent during exclusion
- Responsible gaming information kept easily accessible at all times
- Human support in Bengali available 24/7